Client Testimonials

As you know, the reopening of Griffith Observatory was an event which commanded the world’s attention and generated huge visitor and media interest. The reservation system kept the Observatory from being overwhelmed, which ensured the quality of the visitor experience. The system also prevented gridlock on the roads and in surrounding neighborhoods, precisely as was planned. It was well designed, easy to use, and did the job.

Your employees were proactive in trying to resolve concerns and flexible in dealing with the unique questions and requests which inevitably arise when providing such a service. Despite multiple closures of the Observatory due to the unprecedented number of serious fires in Griffith Park, your staff handled the challenge of rescheduling large numbers of visitors both urgently and deftly. At every opportunity, your staff demonstrated commitment to quality customer service. 

We shall always be grateful for the outstanding efforts of your company and its employees. We appreciate your partnership in our reopening year, and we wish you all continued success in the future.   

Ad astra,

E C Krupp            Mark A. Pine            

March 27, 2006

Dear Debra,
           
I am so pleased that you contacted me last summer and got the ball rolling for this year’s AT&T Pebble Beach National Pro-Am.  Thanks to ClicknPrint, our online sales were the most successful ever.
         
The ease of your system, the quality of the equipment and the professionalism of the customer service staff speak volumes for your company. I was initially concerned about introducing ClicknPrint to our ticket sales volunteers; many of whom are not computer literate and they do not embrace new ticketing procedures. I was amazed at how quickly they took to the scanning of tickets.  They love the program.  The scanners performed perfectly in our ticket offices and out on the courses.  Another wonderful component of our association with Extremetix is your customer service.  Your staff is knowledgeable, polite and quickly remedies any concerns.  Ticket sales data is very accessible, easy to read and provides great demographic information.
 
I highly recommend ClicknPrint to all companies selling tickets online.  They are a great partner in growing your business.
 
  -Cindy M. Minor-

May 16, 2006

April 27, 2005
 
Dear Michael
         
Now that the Body Worlds Exhibits are over at the Science Center, I have had the time to reflect back on the whole experience. I believe that our respective companies learned many things from serving the hundreds of thousands that flocked to this extraordinary exhibit. From the beginning, our partnership with Extremetix was a positive one.
         
Extremetix really exceeded our expectations, particularly when it came to service.  The entire staff was friendly and patient with us, and with the public. When we wanted to make revisions or changes to the events, we received prompt attention to our needs. In the rare event of a technical problem, your guys worked diligently with us through to resolution.
         
We chose Extremetix because we wanted a company focused on internet ticketing; one which had reasonable fees and which was nimble and responsive enough to handle the ever-changing dynamics of a blockbuster exhibit. Your company provided this and shared our commitment toward constant improvement and growth. It was our collective focus and flexibility that enabled us to sell far more tickets online than we initially thought possible.
         
We worked directly with so many of the great people at Extremetix including yourself, Tony, Hag, Vinnie, Irene, Valerie, Russell and more. Each and every one was helpful and dedicated. Ultimately, it is the individuals involved who make a partnership between companies successful. Please share this letter of gratitude with them and extend my best wishes to all.
         
Kevin Carter
Vice President – Guest Services / IMAX Operations

April 27, 2005

In 2004, Clear Channel Radio, Fresno signed a partnership with ClicknPrint Tickets to provide e-tickets for all our station events. We ended up using ClicknPrint for 5 events, and were absolutely thrilled with the results.

The staff at ClicknPrint made the process extremely turnkey, and the benefit to our listeners was dramatic.  It offered a low cost option to purchasing tickets online, as compared to using Ticketmaster or Tickets.com. Best of all, the e-tickets were printable at the time of purchase, which put our listeners at ease with their purchase. As a result, we feel we tapped into a new method of ticket sales, one with little or no cost to us and minimal cost to the listener.

We will be using ClicknPrint Tickets for all our events in 2005 and beyond. I recommend their service to any organization looking to provide ticketing via the internet.

Eric Broadwater
Web Master

November 2, 2005

Hi Clint,

Just wanted to take a moment to thank you and your team for a great job! We had about 8,000 people go through our attraction in total.  I'm sure the concept was still relatively new this year, and even though we’re pleased with the results, I’m sure we'll see a dramatic increase in online ticket purchases each year. Your system worked extremely well for us and we really appreciate the outstanding Customer Service and the attention to detail. We are happy to say that we encountered very few minor issues, which were due to the end user's learning curve, but once again, in each incident, your Customer Service Team provided incredible service and quickly educated the user and resolved the issue. We plan to use your services again next year and we will recommend you to everyone!

On another note, FedEx is picking up the laptop today that you provided us. Thanks for providing us with the prepared label so all we had to do is slap on the label and call FedEx. You guys make it so amazingly easy! Using the software was so easy that we didn't have to spend any time learning how to use the system or training others to do so. The reporting function you provide is perfect for tracking the market demographics we are after and more specifically targeting our audience in future seasons.

Hope you and yours had an awesome Halloween! 

Kelly

May 15 , 2005

It is with utmost confidence and sincerity that I recommend that you select ClicknPrint Tickets to facilitate online ticketing for your event.

Having worked with ClicknPrint during Super Bowl XXXIX on the largest floating hotel inventory ever assembled, I can assure you they did whatever was necessary to help us accomplish our goals.  The NFL made it very clear to us that the cruise ship program, including nearly 4000 rooms on five cruise ships from three major lines was a very critical and important part of the equation for success.  The most difficult portion of that project was selling the meal tickets to not only onboard but to outside, non-resident groups and individuals as well.   There were approximately 55,000 meals to sell and ClicknPrint was the answer to getting that done.

I spoke with many other companies who did not show the enthusiasm and flexibility in making this project come to fruition within budget. ClicknPrint had to coordinate with two other companies we had in the project and at times I am sure it was challenging to ClicknPrint, but they remained a shining example of hospitality and professionalism throughout the process.

The cruise ship project and Super Bowl XXXIX both proved to be successful and Jacksonville shined in the spotlight for four days.  I know part of the reason we looked so good to the many high end clients who stayed on the ships as corporate guests of the NFL is because of the tireless effort put into this project by ClicknPrint until the event was over. 

In case you haven't figured it out by now, I give my endorsement to everyone at ClicknPrint Tickets. We had 12 million dollars riding on this cruise ship project and if I had it to do all over I would select ClicknPrint Tickets to handle my online ticketing again.

Patrick

August 21 , 2006

The John Deere Classic made the decision to begin offering online ticketing a few years ago as a value added service to our patrons.  We saw ClicknPrint as a valuable enhancement to that service with its print-at-home capability. ClicknPrint allowed us to easily deliver eTickets into the hands of our guests before and, more importantly, during tournament week.

Their service was hassle free for both our staff and patrons alike. ClicknPrint’s instant eTicketing not only replaced labor intensive ticket processing and related expenses, but provided portable scanners for our admissions staff to use to validate tickets at the gate. 

ClicknPrint provided a huge advantage to our tournament by offering a convenience for our guests and ease of use by our volunteers at the gates.

We were pleased enough with the service that we’ve already decided to extend our use of ClicknPrint eTicketing for next year’s tournament. 

Claire Peterson
Tournament Director

October 17 , 2005

Dear Tony and Clint,

On behalf of the Lake Tahoe Shakespeare Festival (LTSF) staff and Board of Directors, we would like to offer our personal thanks for your support of our event during 2005.  Our corporate sponsors and partners are vital to the success of the LTSF and our ongoing performances at Sand Harbor State Park.

We entertained 29,378 people during our 33rd year of performing Shakespeare at Lake Tahoe.  This is a significant increase in attendance from the 2003 and 2004.  Of this number 26,209 were paid tickets, and 3,169 were complimentary tickets provided to our sponsors, or as prize tickets, for the media for promotions or rainchecks.

ClicknPrint Tickets has provided the Lake Tahoe Shakespeare Festival with a modern, easy and efficient ticketing service for our summer performances. The ticketing system saves our patrons and our organization time and money via a comprehensive reservation system that allows customers to print out their tickets at home, saving the Festival valuable dollars in ticket printing and mailing costs.

I hope you find this information helpful and again, many thanks for your continued support of the Lake Tahoe Shakespeare Festival.  We would certainly like you to consider partnering with the LTSF again in 2006.

Catherine Atack
Executive Director

April 26, 2006

Dear Mrs. Williams,

On behalf of the of the Park Board of Trustees, it has been a great pleasure to work with ClicknPrint Tickets with Mardi Gras! Galveston for the past three years. ClicknPrint provides an outstanding service that is vital to our event needs.

The staff has always been efficient and willing to do whatever is needed to meet our advance ticket sales goals. Through the years, their continued effort is important and appreciated.

Thank you for helping Mardi Gras! Galveston be a successful event!
We look forward to working with you in the future.

Cathy Veniegas
Special Events Coordinator

September 27, 2006

Dear Michael,

Miami Seaquarium spent several years looking at a variety of products and companies to meet the park’s on-line ticketing needs.  We were interested in finding a product that was ‘user-friendly’ with strong financial controls, easy to implement and administer with good product support and excellent customer service. 

I had begun to think that the park might not find all of these attributes in one company until I met you and learned about Extremetix and your ClicknPrint Tickets service.  Over the past 3 years, Miami Seaquarium has been extremely pleased with every aspect of our ClicknPrint experience. 

From the ease of use by guests purchasing tickets via our website, to the real-time sales reports available to us 24/7, to the easy-to-use ticket scanners that securely validate tickets and expedite entry for our customers, everything has flowed smoothly.  And the best part is that on-line ticket sales through ClicknPrint Tickets continue to grow and exceed our expectations.

Because of these positive experiences, we are always looking for new opportunities to expand on-line sales offerings with ClicknPrint.  We want to build on our successes and provide our guests with the best on-line experience possible. 

I am happy to recommend Extremetix and your ClicknPrint Tickets service to any attraction looking for a winning strategy to provide online ticketing to their guests. 

Eric A. Eimstad
Vice President

Ohio Renassance Festival

To be quite honest, my expectations were really exceeded. The entire program ran as promised from ticket sales to equipment. The entire staff at ClicknPrint over-delivered on every element in helping to get the program set-up and ensuring it to run without a hitch. 

Our customers enjoyed the convenience and the system’s ease of use. This is obvious by the ticket sales experienced through ClicknPrint – 25% of our total redemption! This is a phenomenal figure for a first year program.

I am very excited to continue the relationship with ClicknPrint and am looking forward to next year’s ticket sales through the program. Any event of any size can benefit from this program and should.

March 28 , 2006

Dear Laura,

I would like to take this opportunity again to than you and your staff for the great dedicated service your organization has extended to us since our sign on last year. You have continuously helped in the growth of our box office operation which in turn has aided in our overwhelming growth during the past year.

Special thanks must go to your understanding staff that has been there to support our staff with ticketing, seating and problems that we encountered with our recent growth.

You and your organization have surpassed the pledge you made us at the contract signing and have continued to be a great support team

John W. Ashline
Chair Person

January 5, 2005

We have just entered into our second year with Click 'n Print Tickets and so far we are very happy with their service.  Last year, we were extremely late in the process and didn't get our online sales up and running until approximately 3 weeks prior to our convention.  I feel we still did very well.  The only issue we had was on our end, preparing our website to link to their ticket system.  Once we put that in place it ran like gangbusters.  And...we have not had to make any changes to that structure this year.... so our second year is even easier.

Their reps are very good at listening to specific needs and either solving them or coming up with another way of doing it, that maybe you didn't think of.  I have found them a pleasure to do business with.

I do invite you to check back with me after our April 2005 event for further update.

Laura Vaughn
Convention Administrator